Fequently Asked Questions
Does the Neighbour Alert System call the police or emergency services?
No, the Neighbour Alert System does not directly contact emergency services or the police. It activates a loud alarm and a flashing strobe light to deter intruders and alert your neighbours that you may need assistance. If your phone is out of reach or taken away, your neighbours can then call emergency services on your behalf.
How many and what type of batteries does the system require?
The system requires 6 x AA batteries. We recommend using high-quality batteries to ensure optimal performance.
How often should I replace the batteries?
We recommend changing the batteries whenever the unit has been triggered for a approx. 20 minutes. A good rule of thumb is to schedule your battery change with your smoke alarm battery replacement, as the batteries typically provide up to 12 months of standby time under normal usage conditions.
Can I install the unit on a brick wall?
Yes, the unit can be installed on any surface, including brick walls. You can mount it upright on the wall or place it under the eaves or ceiling.
How do I mount the alert button?
The alert button can be easily mounted anywhere using the double-sided tape provided.
How do I turn off the alarm once it has been triggered?
The alarm can only be turned off using the “off” button on the remote fob.
How does the Neighbour Alert System work?
The system is activated by a remote fob, which triggers a 115dB siren and a flashing strobe light to alert neighbours and deter intruders.
How is the alarm activated?
The alarm is activated via a remote fob, allowing you to trigger it from up to 50 metres away.
Can the alarm be triggered accidentally?
No, the alarm can only be activated using the remote fob, and alert button ensuring all alerts are legitimate and preventing false alarms.
In what situations can the alarm be used?
- As a deterrent against break-ins or intruders.
- During medical emergencies when immediate assistance is required.
- When you need to call for help but don’t have access to a phone.
Is the Neighbour Alert System suitable for retail stores and small businesses?
Yes, the system is ideal for retail stores, shops, and small businesses, providing an additional layer of security and emergency preparedness.
What should I do when I receive my Neighbour Alert System?
Once you receive your Neighbour Alert System, it’s important to inform your neighbours about its purpose and functionality. Let them know that if they hear the siren, it is not a false alarm, but a legitimate activation to indicate that you need help. This ensures that your neighbours understand the system and will respond appropriately if the alarm goes off.
What should I do if my remote fob stops working?
Check the battery in the remote fob and replace it if necessary. If the issue persists, please contact our support team at info@neighbouralert.com.au for further assistance.
Who can I contact for further support?
For any questions or technical assistance, please reach out to our support team at info@neighbouralert.com.au.
